Common problems

I cannot see a workspace, account, or page

Check the workspace and account shown in the app header. Menus depend on membership, permissions, account type, and enabled features. If you still cannot find the page, tell your administrator which account and page you expected.

I cannot sign in

Use Forgot password on the sign-in page. If you were invited but cannot use the invitation, ask the inviting administrator for a new link.

A form will not submit

Review the form for highlighted fields and correct the information requested. Check your connection, then try again. Before repeating a final submission, look for a confirmation or submission status so you do not send the same information twice.

My session expired or an action says I do not have access

Sign in again and return to the correct workspace and account. If access is still denied, ask your administrator to check your permissions. Include the page and action you were trying to use.

The figures or record I submitted are wrong

For parish statistics, see Correct a submitted form. For other records or submissions, check whether the page offers an edit or revision action. If it does not, ask your administrator for the appropriate correction process.

I still need help

Signed-in users can use Report Issues in the app footer. Describe what you were trying to do, the page and account involved, when it happened, and any error message. Do not include passwords or sensitive personal details in an issue report.